But what if you don't want to offer chat throughout your whole site? You can set up triggers to start chats automatically based on visitor data, or hide the chat box on certain pages or for those who haven't made a purchase yet.
That way, you can offer live chat just to the customers most likely to buy—or those who have already bought your most expensive products. Olark's feature displays your mouse cursor on the customer's screen, so you can highlight items and show them what to click.
Or, it can run just fine on its own, keeping track of each conversation with your customers, the pages they visit and more.Add the text you want to the chat prompt, then use CSS to tweak the chat box colors, window size, position, and more.Then, you can add it to your site, and integrate it even deeper using the Olark API to connect it to your store or apps.a smiling face pops up on the bottom of the page asking if it can be of any assistance.You reply, and your worries are quickly assuaged by a real, live human. Online stores can be lonely, impersonal places, where packages arrive in the mail before support emails get answered.And you'll need to be friendly enough to make the chat fun and engaging for your customers.